Our services

A Civil Attendance Officer (CAO) remains present throughout the Family Time session, providing structured and proportionate oversight in accordance with the referral, risk assessment or agreed arrangements. The CAO observes interactions, supports appropriate boundaries and intervenes where necessary to maintain a safe and positive environment.

Supervised Family Time may be appropriate where safeguarding concerns, court arrangements, relationship difficulties or other identified risks require closer professional oversight.

• Continuous professional oversight throughout the session
• Structured around individual needs and identified risks
• Supports safe and positive family interaction
• Detailed observations and session reporting
• Concerns identified and escalated where necessary

Where continuous supervision is not required, a Civil Attendance Officer (CAO) provides a supportive professional presence throughout the Family Time session. The CAO remains available to offer guidance, reassurance or appropriate intervention where needed, while allowing the family greater space for natural interaction.

Supported Family Time may be appropriate where relationships are being re-established after a period of separation, where low-level concerns have been identified, or where families are progressing from a higher level of supervision.

• Professional support available throughout the session
• Encourages more natural family interaction
• Suitable for step-down arrangements and re-established Family Time
• Progress notes and a concise session report included
• Safeguarding concerns identified and escalated where necessary

Community Family Time enables families to build and maintain relationships through shared, everyday experiences outside a traditional Family Time venue. Sessions may take place in parks, cafés, leisure facilities, attractions or other agreed public settings, allowing families to interact in a more natural environment.

A Civil Attendance Officer (CAO) provides the agreed level of oversight while encouraging positive interaction, independence and progression towards less restrictive Family Time arrangements where appropriate.

• Family Time within everyday community settings
• Encourages natural interaction and shared experiences
• Supports progression towards greater independence
• Supervision or support tailored to assessed need
• Observations, progress and outcomes recorded

Virtual Family Time provides a structured way for family relationships to be maintained through video calls or other agreed digital communication. A Civil Attendance Officer (CAO) can facilitate and oversee the session where professional support or supervision is required.

The service can provide continuity where distance, placement arrangements, health, availability or other circumstances make face-to-face Family Time difficult.

• Maintains important family connections remotely
• Professionally facilitated or supervised where required
• Structured around individual circumstances
• Suitable as a standalone or complementary service
• Session observations and reporting available

Enhanced Family Time is a trauma-informed, intervention-based service combining professionally managed Family Time with the expertise of appropriately qualified therapists. Sessions provide a structured and supportive environment in which underlying difficulties affecting family relationships can be explored and addressed safely.

Working towards agreed outcomes, the service can support families affected by trauma, prolonged separation, relationship breakdown or complex emotional needs, helping to rebuild trust, strengthen relationships and develop healthier patterns of interaction.

• Trauma-informed, specialist family intervention
• Delivered with appropriately qualified therapeutic professionals
• Supports complex or disrupted family relationships
• Structured around identified needs and agreed outcomes
• Focuses on rebuilding trust and healthier family interaction
• Progress, observations and outcomes professionally documented

Outreach Family Time provides a flexible, needs-led service for families who may struggle to access conventional Family Time arrangements because of disability, health, location, placement circumstances, behavioural needs or other practical and individual barriers.

A Civil Attendance Officer (CAO) works around those circumstances, delivering Family Time in the home, residential setting or another suitable location and adapting the approach to enable meaningful family relationships to be maintained.

• Designed for families facing barriers to conventional services
• Delivered around individual circumstances and accessibility needs
• Home, residential or other appropriate settings
• Flexible, tailored and risk-assessed delivery
• Professional oversight and reporting included

Our Transport service provides planned and risk-assessed travel to support Family Time, handovers, appointments, placements or other agreed arrangements. A Civil Attendance Officer (CAO) provides professional oversight throughout the journey where required.

Transport can be commissioned independently or alongside another Civil App service, providing continuity of support and helping overcome practical barriers to accessing services.

• Planned and risk-assessed journeys
• Professional oversight where required
• Available independently or alongside other Civil App services
• Flexible pick-up and destination arrangements
• Journey records and relevant observations documented