Supporting safer family relationships
We provide safe, impartial and professionally managed family interventions and practical support for individuals and families navigating separation, conflict or challenging circumstances. Our Civil Attendance Officers safeguard those involved, facilitate safe interactions, manage risk and reduce conflict, helping achieve safer, more positive outcomes and family wellbeing.
Commissioner
Ready
Referral and reporting
CRM
Enabled
Live case management
DBS
Checked staff
UK GDPR
Secure information
Audit
Ready
Full traceability
What we do
Our child and adolescent officers (CAOs) provide a range of services to support children and families in complex situations.
Supervised Contact
A trained Civil Attendance Officer (CAO) is present throughout contact sessions, maintaining safety and producing a detailed written report.
Child Handovers
Neutral, professional handovers that remove parental conflict from the exchange and keep the child's experience calm and consistent.
Welfare Checks
Scheduled visits to assess a child's wellbeing, with structured reporting using our standardised welfare check framework.
Family Support
Practical, in-home and community support for families experiencing difficulty, helping parents build safer and more stable environments.
Court-Ordered Services
Delivery of services mandated by family courts, with full documentation and reporting provided to solicitors and CAFCASS.
Corporate Accounts
Local authorities, solicitor firms, and social care teams can open a company account to manage bookings and billing centrally.
How it works
Whether you're booking as an individual, referring a family, or managing services as a corporate account — the process is straightforward.
Book or refer
Complete a booking online or submit a referral through our secure referral form. Corporate clients can book on behalf of families.
Officer assigned
We conduct robust risk assessment and safeguarding protocols and assign trained DBS-checked Civil Attendance Officers suitable for the family and location.
Service Delivery
Your Civil Attendance Officer attends and conducts the session following our risk management and safeguarding protocols.
Full report provided
A detailed observation report is produced and shared securely. All records are retained for legal and court use.
Who we work with
Our platform is built for individuals, families and organisations.
- Parents and families — individuals can book directly online with Stripe payment.
- Solicitors and legal firms — open a company account to book and manage sessions, billed by invoice.
- Local authorities and social care — commissioners, local authorities and social care professionals.
- CAFCASS and guardians — referrals and court-ordered service delivery with full documentation.
Safeguarding-led delivery
Robust risk assessment, professional boundaries and escalation procedures underpin every service we provide.
Qualified & vetted professionals
Enhanced DBS checks, training and compliance verification before allocation.
Secure digital case management LOAD™
CRM-based referral tracking, case records, reporting and full audit trails.
Professional reporting
Every booking generates a unique reference and a complete audit trail. The CAO attends, observes and records the assignment and interactions according to GDPR requirements.
Ready to get started?
Request a service for an individual or make a professional referral on behalf of a family. Corporate accounts can be set up by contacting us directly.